We understand that at times, callers may have limited proficiency in English. Using a call centre and 9-1-1 interpretation service such as LISA, you can leverage a network of 7,000+ interpreters giving you access to 200+ languages 24/7.
Using this network means you can focus on hiring and training top talent rather than searching for call-center agents that speak a specific language. Also, management can deal directly with calls in any language if they escalate.
Phone interpreters enable you to provide multilingual service without needing a multilingual staff.
Create an account or register for a demo today!
Access an interpreter anytime, 24/7/365.
Connect with an interpreter in less than 30 seconds in over 200 languages.
When you log in, you can view every call made by any agent. You can track which agents are using the service, which languages are most frequent, connection times, call quality, and much more.
At LiM, you can be confident that a proficient and well-trained interpreter will be at the other end of the phone call. Each call that is answered in our system is routed based on Specialization Type. In the case of Emergency Services, interpreters that have experience in this field or related fields will be the ones to answer these calls. When the “Customer Service” specialization type is selected, the interpreters will answer calls with a professional tone so you can feel at ease when calls require an interpreter.
We are happy to provide a demo for you or set your team up with a Trial Account. Contact us to learn more.
